Glossary

This Glossary is provided to users of the website as a guide to terms and information they may find helpful.

Best Practices

Those policies and procedures that best suit an industry and lead to satisfied customers, good vendor relations and success for business owners. In lodging, best practices are many and varied. In short they can be summarized as being good neighbors with good customer service.
Origin: Redstone Systems

Blue Ribbon Inspection

A lodging unit that has been inspected and meets the standards of the Vacation Rental Association (VRIA). Designated as "Blue Ribbon" and "Inspected Vacation Rental (IVR)" These include rules for outfitting, cleanliness, maintenance and truthful advertising, The terms Blue Ribbon and IVR are trademarks owned by the Vacation Rental Association.
See also: IVR, Inspected Vacation Rental, VVR, Verified Vacation Rental Origin: Vacation Rental Association

Canceled Stays

The number of guest stays for check-ins during a given period that canceled prior to arrival.
Origin: William May

Cancellation Policy

The terms and basis on which a lodging property owner or manager will or will not accept cancellations. Also dependent on the terms on which the guest booked the property. Usually stated as a number o days prior to first date of occupancy on which a guest may request a cancellation. Fees may apply to cancellations or cancellations may be denied altogether.
See also: "Guarantee Reservation" and "Advance Lodging Reservation" Origin: Vacation Rental Association

Cancellation Rate

The percentage of reservations that canceled prior to arrival
Origin: William May

Carpet Cleaning

Usually performed periodically by a vendor using specialized steam or other equipment to clean wall-to-wall carpeting.
Origin: Vacation Rental Association

Central Reservations

An office which receives phone calls, answers quest inquiries and arranges bookings of lodging facilities and other types of travel services
See also: Front Desk Origin: Vacation Rental Association

Certified Hearing Dog

A dog which has completed extensive training to alert its owner to a variety of sounds in different environments. These dogs are usually identified by a bright orange leash with black lettering.
Origin: Hearing Loss Association of Canada

Check-In

The process by which guests arrive and check into a lodging property. Check In may be accomplished at a front-desk office, by meeting a representative at the property or by a telephone phone in requirement. These vary by the requirements of the owner or manager.
Origin: Vacation Rental Association

Check-Out

The process by which guests arrive and check out of a lodging property. Check Out may be accomplished at a front-desk office, by meeting a representative at the property or by a telephone phone in requirement. These vary by the requirements of the owner or manager.
Origin: Vacation Rental Association

CHPA - Corporate Housing Providers Association

Industry trade association of businesses that provide corporate housing. They seek the growth, professionalism, excellence, customer service and profitability will improve each corporate housing company individually and the worldwide corporate housing industry collectively.
Origin: CHPA.org Link: CHPA.org

City View

When guests can see sections of a town or city from some area of the property, not necessarily from all area of the property.. May include Full, Partial or Peekaboo Views.
See also: View, Beach View, Mountain View, Resort View, Water View Origin: Vacation Rental Association

Clean Team

A designation for housekeepers and supervisors of the Sunspots operations staff. Members get training and must show mastery of skills before gaining full membership.
Origin: Istay

Cleaning

See Housekeeping
See also: Out Cleaning Origin: Vacation Rental Association

Cleaning Fee

See Housekeeping fee
See also: Cleaning, Housekeeping, Out Cleaning Origin: Vacation Rental Association

Client Closet

A space with a lock in which a property owner stores assets not to be accessed by guests. Although the word closet is commonly used, the space may be closet, room or just a drawer.
See also: Client Lock off Origin: Vacation Rental Association

Client Lockoff

A locked closet that you set aside in your vacation rental property for your personal things. This is off limits to guests.
See also: Client Closet Origin: Vacation Rental Association

Client Tabs

On some websites, certain types of memberships are shown a dashboard (or menu) where they can select pages of information that is for viewing by Clients only. This are referred to as Client Pages and may include a calendar, documents, statements and other information. The dashboard also includes tabs for Consumer Information such as Bookings, as well as Universal Content the person has created such as Links, Classifieds, etc. Access to the dashboard is password protected.
See also: Dashboard, Consumer Pages, Public Pages Origin: Wm. May

Common Calendar

An online calendar which shows a list of available lodging units (room, suites or homes) in a specified Complex or destination; along with available dates. Usually a left hand menu list the units and a top menu shows days or weeks. Booked units are displayed so that a guest can determine which units are available and then make a selection. Available in virtually all lodging software and many lodging websites. Also called a Tape or Grid.
See also: Availability Calendar Origin: Vacation Rental Association

Composite Vacation Rental manager

A company that provides comprehensive vacation rental management services to second homes such as cabins, cottages, houses and villas by being a locally owned and operated business supported by a centralized back office support team. This allows local staff to focus on housekeeping, maintenance, guest and owner services, while the back office. Provides accounting, reservations with work class marketing and advertising.
Origin: Vortex Managers Link: VortexManagers.com

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